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15 challenges to transform digital dynamization centers in addressing the digital divide

Posted on 22/02/2021
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First edition of the 'Digital Welcome' course by Colectic SCCL
First edition of the 'Digital Welcome' course by Colectic SCCL, for Colectic SCCL. 2018. Licence: BY-SA

The Robotics report from the Ferrer Guardia Foundation is a study on digital dynamization centers in Spain and their role in addressing the digital gaps in our society to value these spaces as essential services in the provision of access to ICT and in the development of citizens' digital capabilities.

Based on the analysis of different typologies of networks of digital dynamization centers of the State, different elements of success are collected and 15 challenges are proposed for addressing the digital divide from these spaces, not only in the short term in the face of the digital emergency that the Covid-19 pandemic has made more evident, but also in the medium and long term.

The study points out some of the impacts of the coronavirus crisis, for example the need for users to carry out telematic procedures with the public administration, the appearance of new demands for personalized attention or the increase in people requesting the services of the digital dynamization centers.

15 challenges to address digital inequalities

The report identifies four major blocks of challenges that bring together the 15 challenges to address digital inequalities from digital dynamization centers:

Block 1: Transformation challenges for digital inclusion

1. Accompaniment and training

2. Digital social innovation

3. Standardization or recognition of the certification of competences

4. Digital divide and employability

Block 2: Challenges for the scope and diversification of user groups

5. Scope and diversification of user groups.

6. Incorporation of the gender perspective.

7. Centers for digital stimulation and young people.

8. Digitization and digital inclusion in rural areas.

Block 3: Challenges of acknowledgment

9. A benchmark for citizens in digital transformation processes.

10. Social and political acknowledgment of the work of the digital revitalization centers.

Block 4: Organizational and sustainability challenges

11. Networking and feeling of belonging.

12. Strategic planning.

13. Sustainability.

14. Professional recognition.

15. Translation of global challenges to local ones.

In this report we have had the contributions of the networks of KZgunea (Basque Country), Guadalinfo (Andalusia), Digital Competences Plan for Employability in Extremadura, Xarxa Connecta (centers with a presence in ten autonomous communities), Xarxa Punt Tic i Xarxa Òmnia (Catalonia). See the executive sumary.